Coronavirus: Important information
Travelling by train is easy and safe: please wear a mask, keep your distance and buy a ticket!
People’s health is the most important thing, so it is mandatory to wear a medical mask in our trains for now on. If you don’t wear a mask, there is no way to use our trains.
Please follow the rules below:
Wear a medical mask
To protect yourself and other passengers please wear a medical mask during your entire journey
Use window seats only
Please use window seats only and keep the aisles clear. The minimum distance of 1.5m is one of the most important protective measures. Window seats can be used, but the seat next to the aisle must be remain empty.
Stay home if possible
The best way to protect each other is to stay at home and avoid free time activities.
Buy a ticket before boarding the train
Nothing has changed: To use one of our trains it is necessary to have a valid ticket.
You can find the answers to your most frequently asked questions here:
Please get you a medical mask from a pharmacy or drugstore. To use one of our trains it is necessary to wear a medical mask.
Yes. From January 25th it is mandatory to wear a medical mask.
No, it is not sufficient to wear a visor.
Für das Personal, soweit es in Kontakt mit Fahrgästen kommt, gilt die Pflicht zum Tragen einer medizinischen Atemschutzmaske.
Masks that comply with the European standard EN 14683: 2019-10 (FFP2 masks and the so-called surgery masks).
You can get more information here: https://www.bfarm.de/SharedDocs/Risikoinformationen/Medizinprodukte/DE/schutzmasken.html#Start
Wir haben für unser Verkehrsunternehmen entschieden, dass Kinder zwischen 6 und einschließlich 14 Jahre eine medizinischen Maske tragen müssen. Ab 15 Jahre muss eine FFP2 Maske verwendet werden.
Yes, you need the original certificate from your doctor to use our trains without wearing a medical mask. Please show it unasked to our passenger attendants during the ticket inspection.
This is not possible for technical reasons.
Please avoid eating and drinking if possible. After all you should avoid touching your face. Anyway, it is hard to eat or drink with a face mask, isn’t it?
According to experts, air conditioning systems can only spread viruses if they haven’t been well maintained. But we guarantee that our air conditioning systems have a high level of maintenance.
Yes. We have a mobile cleaning team who disinfect our trains more often than usual.
The train you’d like to use is crowded? Please use earlier or later train services if possible. Our trains run without any limitations in the timetable. It is not possible to extend our train services.
Please also make use of all carriages of the train.
Moreover, please use window seats only and keep the aisles clear. The minimum distance of 1.5m is one of the most important protective measures. Window seats can be used, but the seat next to the aisle must be remain empty.
Please also avoid unnecessary walks through the train and stay at your seat during your journey.
Please keep your distance all the time. If possible, please leave 2-3 rows between you and other passengers.
If the train is busy, please use the seats next to the window, so the other passengers, who are walking through the carriage (including our passenger attendants), can also keep the distance to you.
The seat behind and in front of you still acts as a barrier between you and the other person.