Extended waiting time for inquiries at the lost property office

Nothing is really lost, but it may take a little longer for the lost items to be returned to you.

More passengers mean more lost things. At the same time, the number of enquiries in our customer centre is increasing. Therefore, we currently need a little more time to process your lost items. To make it easier for you and us, please report your loss online via our website at Lost and found.

If there is a positive match with the lost property, the colleagues from the lost property office will contact you. Even if the loss happened some time ago.
We therefore ask for your understanding.


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