Forgotten something? Lost and found
You have lost your property in one of our trains? We will do our best to respond to your enquiries and reunite you with your property - however sometimes this is likely to take longer than usual.
All items which have been found are being stored securely and will be catalogued and processed as soon as we are safely able to do so.
The best way is to report your loss online. Please use this link: metronom Verlustmeldung or you can check our online lost and found office (on the left side of this page) to see if your lost item has already been found.
E-Mail / Telephone
Get simply in touch with us by e-mail firstname.lastname@example.org or telephone +49 (0)581 97 164-165.
Once we have confirmed that we have found your property, we will let you know how you can reclaim it. Items may be collected from our office or couriered to you for an additional cost.